Interactive. Voice. Response.
An automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.
IVR allows you to prioritize calls based on callers’ value. At the point of high volume of calls, an IVR routes them to the specialists who is most qualified to address the issues of the callers. Therefore, your team never loses on esteemed customers due to call waiting.
Create a customized IVR of your brand and create a brand recognition among your callers. The prompts used in your company’s IVR will help your callers have a personalized experience, therefore pitching your brand who delivers superior customer experience.
Unlimited Customer Access
Stay available to your callers even after office hours
Businessmen strive to enhance the efficiency of their business operations. An IVR’s telephonic menu segregates callers and routes their calls to the most appropriate department, hence optimizing on the performance of each call. Moreover, it stays available to your callers 24*7, ensuring that you never miss any business opportunity.